Shipping & Returns

This page is a scaffold. Every figure below needs to be replaced with your actual policy before it is published — these are commitments customers can hold you to.

Where we ship

• Lebanon: [AREAS COVERED — TO CONFIRM]
• International: [COUNTRIES, OR STATE THAT YOU DO NOT SHIP INTERNATIONALLY — TO CONFIRM]

Cost and timing

• Beirut delivery: [COST AND LEAD TIME — TO CONFIRM]
• Rest of Lebanon: [COST AND LEAD TIME — TO CONFIRM]
• International: [COST AND LEAD TIME — TO CONFIRM]
• Free shipping threshold, if any: [TO CONFIRM]
• Duties and import taxes on international orders: [WHO PAYS — TO CONFIRM]

Large and fragile items

Lighting, mirrors and furniture ship separately from smaller pieces and may arrive on a different day. [CARRIER, ASSEMBLY, AND WHETHER DELIVERY IS TO THE DOOR OR INTO THE ROOM — TO CONFIRM]

Returns

• Return window: [NUMBER OF DAYS — TO CONFIRM]
• Condition required: unused, in original packaging [CONFIRM OR AMEND]
• Who pays return shipping: [TO CONFIRM]
• Refund method and timing: [TO CONFIRM]
• Items that cannot be returned: [TO CONFIRM]

Damaged on arrival

If something arrives damaged, contact us within [NUMBER OF DAYS — TO CONFIRM] with photographs of the item and the packaging. Keep the packaging until the claim is settled — carriers usually require it.

Contact

[CUSTOMER SERVICE EMAIL AND PHONE — TO CONFIRM]

Note for internal review: consumer protection rules set minimum return and refund rights that vary by market, and shipping into the EU or UK carries obligations beyond whatever you set here. Have this checked before it goes live.